- The problem
- A suburban practice’s bookkeepers spent the first week of every quarter emailing clients for missing records, delaying every BAS behind them.
- What we build
- An automated collection system: personalised requests per client checklist, polite persistent follow-ups, received documents verified and filed, and a live dashboard of who’s outstanding.
- The result
- Document collection running in the background with staff stepping in only for genuine stragglers — quarters starting with work, not chasing.